Refund and Returns Policy

At Marhot Online Shop, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

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Returns

1. Eligibility for Returns:

Items must be returned within 7 days from the date of delivery.

The product must be unused, undamaged, and in the original packaging with all tags and accessories intact.

2. Non-Returnable Items:

Perishable goods (e.g., food, flowers).

Intimate or sanitary products.

Customized or personalized items.

Items marked as “Final Sale.”

3. Return Process:

Contact our customer service team at [insert contact details] to initiate the return.

Provide proof of purchase (order ID, receipt).

Ship the item to the return address provided by our team. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

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Refunds

1. Eligibility for Refunds:

Refunds are processed only after the returned item has been inspected and approved.

If the return is approved, we will initiate a refund to your original payment method within 7 business days.

2. Partial Refunds:

Items not in their original condition, damaged, or missing parts may qualify for partial refunds at our discretion.

3. Non-Refundable Cases:

Items returned beyond the return window.

Products damaged due to misuse or negligence.

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Exchanges

Exchanges are allowed for defective or damaged items only.

To request an exchange, contact us within 48 hours of receiving the product.

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Shipping Costs

Customers are responsible for return shipping costs unless the product received is incorrect or defective.

If a replacement is issued, Marhot Online Shop will cover the cost of reshipping the new item.

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Contact Us

For questions or concerns about our Refund and Returns Policy, please contact us:

Email: Contact@gmail.com

Phone: +966554501806

Address: Dhaka,Bangladesh